Terms and Conditions

Updated: 9th February 2022

UGO Business Limited terms of use ("usage terms")

  1. 1. GENERAL

    1. 1.1 Welcome to UGO Business Ltd website www.ugobusiness.com ("Website") and/or mobile application ("Mobile Application"), collectively referred to in these Usage Terms as the ("Applications").

    2. 1.2 The Applications are operated and maintained by Transport Innovation Ltd with company registration number 2126917 and registered office at St Matthew’s House, Quays Office Park, Conference Avenue, Portishead, Bristol, BS20 7LZ ("UGO Business", "we", "us" or "our"). Full details can be found on our About us page.

    3. 1.3 The term "you" or "yours" refers to the user or viewer of our Application.

    4. 1.4 These Usage Terms, along with our Privacy Policy ("Privacy Policy") govern your access to and use of the Applications.

    5. 1.5 By accessing or using the Applications you agree to comply by these Usage Terms and the policies outlined in these Usage Terms. If you disagree with any part of these Usage Terms or policies please do not use our Applications.

    6. 1.6 UGO Business is not a licensed minicab operator. UGO Business provides a system for customers to be able to communicate with a database of minicab operators online, the minicab operators will bid for work and provide quotes based on the information you provide. You will be able to accept quotes and make bookings and payments through the Applications. However, once quotes are accepted by you, you shall enter into a direct contract with the minicab company for the requested journey.

    7. 1.7 Please note that UGO Business reserves the right to change the Usage Terms at any time and without notice, and it is advised that the Usage Terms and Privacy Policy are printed for future reference and frequently checked.


    1. 2.1 UGO Business grants you an non-exclusive, non-transferable, limited right and license to install and use the Mobile Application.

    2. 2.2 You are authorised to access and use the Applications solely and exclusively for personal use only

    3. 2.3 You are required to register by creating an account with UGO Business before you can use the Applications. You may access the Application and register your details without making a booking.

    4. 2.4 You will not use the Applications for any unlawful purpose; in any way that interrupts, damages, impairs or renders the Applications less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise or promote third party or your own products or services.


    1. 3.1 By using the Application you agree that:

      1. 3.1.1 all information and details provided by you to us (including on registration) are true, accurate, and up-to-date in all respects and at all times;

      2. 3.1.2 you are legally capable of entering into binding contracts;

      3. 3.1.3 you are at least 18 years old.

    2. 3.2 You are required to enter the basic parameters of your journey which we will forward to minicab operators that we work with ("AC Minicab Operators"). On the basis they have availability they will quote a price which you then have the option of accepting.

    3. 3.3 Once you accept a quote from an AC Minicab Operator we will exchange your details with the AC Minicab Operator who may call you to confirm you require the booking.

    4. 3.4 If during the booking process you wish not to proceed with the booking, you should close the Website or the Mobile Application before confirming.

    5. 3.5 Once you have accepted and confirmed a booking from an AC Minicab Operator we will send you an email and an SMS confirmation to the details you provided upon registration and the minicab will be considered "booked" (a "Booking").

    6. 3.6 Upon completing a Booking you will be also be subject to the terms and conditions of the AC Minicab Operator.

    7. 3.7 If you have problems with the Bookings please contact the AC Minicab Operator directly.

  4. 4. PRICES

    1. 4.1 The price provided to you at the time of making a Booking shall be based upon your chosen route between the Collection Address and the Customer's Destination (via any other pick-up points or drop off points stated by you at the time of making the Booking) as inputted by you by using the Applications. (the "Original Journey").

      1. 4.2.1 a request to take a specific route which is different to that to be taken by the AC Minicab Operator;

      2. 4.2.2 in the event that you require the AC Minicab Operator to make any alternative pick-up(s) or collection(s) of passenger(s) during the course of the Original Journey or to drop off passengers at any locations other than as specified in the Original Journey, or to make any variation or deviation from the Original Journey as specified at the time of Booking;

      3. 4.2.3 any car parking fees that may be incurred at the Collection Address, Customer's Destination and any other pick-up or drop-off points;

      4. 4.2.4 waiting time incurred by the AC Minicab Operator after the time of pick-up at the Collection Address, and any waiting times at any other pick-up points, which in the case of collection from an airport shall commence 30 minutes after the last known estimated arrival time of an inbound international flight and 15 minutes after the last known estimated arrival time of an inbound domestic flight. For the purposes of this clause the "last known estimated arrival time" will either be (a) if you provide a flight number at the time of making the Booking, the AC Minicab Operator will monitor the relevant flight and alter the collection time accordingly; or (b) if you do not provide a flight number, the time which has been specified by you for collection.

    2. 4.3 You acknowledge that quotes may be higher for journeys made during certain periods of the year, e.g. Christmas, New Years Eve and Easter.

    3. 4.4 UGO Business has no input or control over the prices quoted by AC Minicab Operators.

  5. 5. PAYMENTS

    1. 5.1 You can pay for your minicab by credit/debit card.

    2. 5.2 If you elect to pay by credit/debit card, you agree to use the UGO Business payment system in the Applications. The amount accepted at the time of Booking will be deducted from your credit/debit card at the time of Booking. Any extra charges will be deducted following the completion of your journey [and you will be notified by email if any such extra charges have been incurred].

    3. 5.3 Please note that a transaction fee of fifty pence (50p) will be charged on all credit/debit card payments.

    4. 5.4 Processing payments may sometimes incur delays resulting in the money being taken up to 60 days from the transaction date.


    1. 7.1 Any bookings cancelled within 10 minutes of the appointed pick up time will not be entitled to a refund and full fare will be charged.

    2. 7.2 No refunds are eligible if the journey is cancelled after the car has been dispatched.

    3. 7.3 No refunds are eligible once the passenger is in the car.

    4. 7.4 Full fare will be charged if the passenger is not at the pick up point at the appointed time.

    5. 7.5 Waiting times will be charged and added to the fare if the passenger is late to the pick up point.

    6. 7.6 Where refunds are entitled they will be processed in 30 days.


    1. 8.1 You acknowledge that UGO Business and/or third parties own all right, title and interest in and to the Applications including all intellectual property rights therein and thereto.

    2. 8.2 Your use of the Applications grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or rights in and to our software, applications and website) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use the Applications in accordance with these Usage Terms.

    3. 8.3 You may print a copy of any screens or confirmation emails on the Applications for your own personal use. You must not use any material for commercial purpose without written consent from UGO Business.


    1. 9.1 Our Applications may contain links to other third party websites that may be of interest ("Affiliates"). If you use these links you leave our Application. You should note that we do not have any control other third party websites. UGO Business does not endorse or make any representation about such third party websites, the material on them, or the results from using them. Furthermore, the information that you provide through such third party websites will not be subject to UGO Business' Privacy Policy. If you decide to access any of the third party websites you do so entirely at your own risk.


    1. 10.1 We make a best effort to guarantee that information contained on the Applications is accurate correct but cannot guarantee that it is so. The information is ultimately given by AC Minicab Operators and if you are in doubt you should confirm directly with the relevant AC Minicab Operator prior to booking.

    2. 10.2 UGO Business may make changes to the material on its Applications, or to the services and prices described in it, at any time without notice.

    3. 10.3 The material on the Applications may be out of date, and UGO Business makes no commitment to update that material. In particular, we do not promise that the information provided by the AC Minicab Operators and displayed on the Applications is correct or up to date.

    4. 10.4 UGO Business provides you with access to its Applications and its services on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including any conditions implied by law which but for these Usage Terms might apply in relation to the Applications and the services that we provide).

    5. 10.5 You are responsible for the security of your password that you used to register with UGO Business. Unless UGO Business negligently discloses your password to a third party, UGO Business will not be liable for any unauthorised transaction entered into using your name and password.

  10. 11. SUPPORT

    1. 11.1 The role of our customer service is to assist you with your request but we cannot guarantee the requests will be satisfied.

    2. 11.2 We encourage our users to review AC Minicab Operators and to share their feedback with other users of the Applications.


    1. 12.1 While UGO Business tries to ensure the Applications are normally available twenty four (24) hours a day, we will not be liable if the Applications are unavailable at any time or for any period.

    2. 12.2 Access to the Applications may be suspended temporarily and without notice.

    3. 12.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted via the Applications; any transmission is at your own risk.


    1. 13.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the Website via the Applications will be considered non-confidential and non-proprietary. UGO Business will have no obligation with respect to such material. UGO Business and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

    2. 13.2 You are prohibited from posting, uploading or transmitting to or from the Applications any material that:

      1. 13.2.1 breaches any applicable local, national or international law;

      2. 13.2.2 is unlawful or fraudulent;

      3. 13.2.3 amounts to unauthorised advertising; or

      4. 13.2.4 contains viruses or any other harmful programs.

    3. 13.3 Any comments or feedback that you submit through the Applications must not:

      1. 13.3.1 contain any defamatory, obscene or offensive material;

      2. 13.3.2 promote violence or discrimination;

      3. 13.3.3 infringe the intellectual property rights of another person;

      4. 13.3.4 breach any legal duty owed to a third party (such as a duty of confidence);

      5. 13.3.5 promote illegal activity or invade another's privacy;

      6. 13.3.6 give the impression that they originate from us; or

      7. 13.3.7 be used to impersonate another person or to misrepresent your affiliation with another person.

    4. 13.4 Any rating of a AC Minicab Operator that is left by you and is deemed to be malicious or fictitious by UGO Business may be deleted and you may have your account suspended.

    5. 13.5 The prohibited acts listed in clauses 13.2 to 13.4 above are non-exhaustive.

    6. 13.6 You will indemnify UGO Business for all costs and damages which it incurs as a result of you breaching any of these restrictions.

    7. 13.7 UGO Business will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of clauses 13.2 to 13.4


    1. 14.1 You agree that:-

      1. 14.1.1 You will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.

      2. 14.1.2 You acknowledge that we have limited control over the nature and content of information transmitted or received by you or other users of UGO Business. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. If you have a complaint about another user please contact us at help@UGO Business.co.uk

      3. 14.1.3 You will make payment in full to any minicab drivers introduced to you through UGO Business for any services provided by such driver to you (although you may choose to use the UGO Business payment system to facilitate such payment).

      4. 14.1.4 You will treat minicab drivers introduced to you through UGO Business with respect and not to cause damage to their minicab;

      5. 14.1.5 You will compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Usage Terms.


    1. 15.1 UGO Business may terminate or suspend (at our absolute discretion) your right to use the Applications and your use of the services immediately by notifying you in writing (including by email) if:

      1. 15.1.1 we believe you have posted material in breach of clause 13;

      2. 15.1.2 if you breach any other terms of these Usage Terms.

    2. 15.2 Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Applications.

  15. 16. LIABILITY

    1. 16.1 UGO Business and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if forseeable) in connection with our services, the Applications or in connection with the use, inability to use or the results of use of the Applications, any websites linked to the Applications or the material on the Applications.

    2. 16.2 UGO Business's customer care team will, subject to your compliance with these Usage Terms, use all reasonable endeavours to resolve any issues arising from the submission of orders via the Applications including the processing of all credit or debit card payments, refunds and chargebacks where appropriate. However, please note that the legal contract for the supply and purchase of minicab services is between you and the AC Minicab Operator that you place your order with. UGO Business cannot give any undertaking that the services provided through the Applications will be of satisfactory quality and any such warranties are disclaimed by UGO Business. These disclaimers do not affect your statutory rights against the AC minicab Operators

    3. 16.3 Nothing in these Usage Terms excludes or limits our liability for death or personal injury arising from UGO Business' negligence, nor UGO Business' liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. Nothing in these Usage Terms affects your statutory rights.

    4. 16.4 With the exception of any liability referred to in clause 16.3 above, UGO Business' total liability to you in relation to your use of the Applications and the services that we provide including (but not limited) to liability for breach of these Usage Terms and tort (including but not limited to negligence) is limited to an amount equivalent to twice the value of your order or £50, whichever is the lower.

    5. 16.5 If your use of material on the Applications results in the need for servicing, repair or correction of equipment, software or data, you assume all associated costs.

    6. 16.6 UGO Business does not accept any liability or responsibility for the actions of any AC Minicab Operator driver.

  16. 17. INDEMNITY

    1. To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless UGO Business, its affiliates and their respective directors, officers, employees and agents from any against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or accruing from your use of the Applications, which may include your downloading, installation or use of the Application or your violation of these Usage Terms.


    1. These Usage Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Usage Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts.


    1. 19.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Usage Terms by this reference.

    2. 19.2 If any provision or part of a provision of these Usage Terms is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provisions or part provisions will be struck out of these Usage Terms and the remainder of these Usage Terms will apply as if the offending provision or part provision had never been agreed.

    3. 19.3 Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Usage Terms will not be interpreted as a waiver of your or our rights or remedies.

    4. 19.4 You may not transfer any of your rights or obligations under these Usage Terms without our prior written consent. We may transfer any of our rights or obligations under these Usage Terms without your prior written consent to any business that we enter into a joint venture with, purchase or are sold to.

    5. 19.5 The headings in these Usage Terms are included for convenience only and shall not affect their interpretation.


    1. 20.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Applications or ordering services via the Applications, you accept that communication with us will be mainly electronic.

    2. 20.2 We will contact you by email or provide you with information by posting notices on our website.

    3. 20.3 For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


    1. 21.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control ("Force Majeure Event").

    2. 21.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

      1. 21.2.1 strikes, lock-outs or other industrial action;

      2. 21.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

      3. 21.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

      4. 21.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

      5. 21.2.5 impossibility of the use of public or private telecommunications networks; and

      6. 21.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

    3. 21.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.


    1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract
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